1. What is/are used as a tool for promotion ?
A. Sales promotion
B. Public relation
C. Advertising
D. Direct Marketing
E. All of these
Answer - Option E
Explanation:
The four main tools of promotion are advertising, sales promotion, public relation and direct marketing.
2. ______ is /are example of Bank’s product mix
A. Saving Account
B. ATM card
C. Bank Draft
D. Mutual Funds
E. All of these
Answer - Option E
Explanation:
Example of Bank’s product mix are Saving account, current account, fixed deposit, Debit card, ATM card, Bank Draft, Consultancy service & Mutual funds, etc.
3. Product line is a series of which of the following ?
A. Related Product
B. Different Product
C. Same Product
D. All of these
E. None of these
Answer - Option A
Explanation:
A product line is a group of related products under a single brand sold by the same company.
4. The term Marketing Mix was developed by ________
A. Neil Borden
B. James Culliton
C. Philip Kotler
D. Martin Marshal
E. None of these
Answer - Option A
Explanation:
The term Marketing Mix was developed by Neil Borden who first started using the phrase in 1949.The concept of Mareting mix is developed by James culliton
5. In ECRM, E denotes _______
A. Economic
B. Experts
C. Evolution
D. Electronic
E. None of these
Answer - Option D
Explanation:
Electronic customer relationship management (E-CRM) is the application of Internet-based technologies such as emails, websites, chat rooms, forums and other channels to achieve CRM objectives.