1. Relationship marketing activities are like as ______ marketing
A. Service
B. Internal
C. Direct
D. All of these
E. None of these
2. What is USP in Marketing ?
A. Unique Source Programme
B. Under Sales Progress
C. Unique Selling Proposition
D. Uniform Selling Proposition
E. None of these
3. Which types of can be best canvassed among individuals who want to buy a house ?
A. Home loan
B. Small loan
C. Personal laon
D. All of these
E. None of these
4. Which of the following is not included in 4 Cs of Marketing ?
A. Consumer
B. Communication
C. Cost
D. Customer Needs
E. Channel
5. Personal loans can get by who among the following ?
A. .Pensioners
B. Salaried Persons
C. Foreigners
D. All of these
E. None of these
Answers and Explanations
1. Answer - Option A
Explanation -
Services marketing typically refers to both business to consumer (B2C) and business-to-business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality, tourism and entertainment services, car rental services, leisure services, health care etc
Relationship marketing is based on the tenets of customer experience management (CEM), which focuses on improving customer interactions to foster better brand loyalty.
2. Answer - Option C
Explanation -
Unique selling proposition(USP) is a quality feature design which is available only in one product which is not in other products.
3. Answer - Option A
Explanation -
Home loan is a loan advanced to a person to assist in buying a house or flat.
4. Answer - Option A
Explanation -
4 Cs of Marketing: Customer needs & wants ,Cost to the customer, Communication and Channel
5. Answer - Option B
Explanation -
Personal loans can be canvassed among Salaried persons