Before diving deep into the skills requirements of an SBI clerk, it becomes important to note about the roles and responsibilities of the job. The responsibilities of an SBI clerk are described as under but are not limited to the points mentioned:
Handling the Cash counter: One of the primary functions of an SBI clerk is to ensure public interaction. Interacting with the public begins from handling of the cash, acceptance of the cheque, demand draft as well as disseminating the information to customers. Educating the customers about banking products happens through the single window operation in the bank.
Maintaining the cash balance: Proper scrutiny of the cash balance has to be done on a regular basis. At the end of the day, the cash balances are tallied. If there is any deficit or surplus noted in the balance, it has to be reported to the higher authority. If the cash balance is below the minimum threshold, it is the responsibility of the clerk to contact the nearest branches for balancing the cash balance.
Deliverables: Proper care must be taken to look after the deliverables. They include the checkbooks, insurance cross-selling, ATM card disbursal and many such financial instruments.
Record maintenance: Maintaining the record of the transactions as well as that of the various deliverables become an integral part of the work of the cashier. It becomes highly important to have a regularized flow of work, such that there is no confusion in the conduct.
Other than the works mentioned above, with experience, the clerk is promoted to head cashier. He becomes responsible for the cash vault and any mismatch in the currency becomes his accountability. Assisting the branch manager with functions related to the disbursal of advances and collection of the bad loans becomes an additional function.

In most of the cases, the immediate reporting authority is the head cashier. During the absence of the head cashier, the Branch Manager becomes the reporting authority for the SBI Clerk.

After going through the roles and responsibilities of the SBI clerk, let us dive into the qualities an SBI clerk must-have.
Good listening skills: Having excellent inter-personal skills is highly essential. An SBI Clerk has to listen to the needs of his customers as well as the requirements of his branch manager. Based on the requirements of the consumer, he can pitch in the desired product for cross-selling.
Multi-tasking: An SBI clerk is responsible for handling most of the integral functions of the bank. Being the face of the branch, he has to ensure that every facet of the branch functions efficiently. Regularized book-keeping, as well as the proper cash balance maintenance, becomes his responsibility. Moreover, he is also responsible for cross-selling, thus making it essential to be multi-tasking.
Number crunching skills: You cannot deny the fact that you have to be quick with numbers. You cannot ignore this fact that a waiting customer in the queue has higher reneging. Your bank might lose out customers, thus it becomes essential to be quick in numbers to handle the cash section of the bank.
Excellent convincing skills: An SBI clerk is a part-time salesman, who is fixed in his cubicle. If you are having poor convincing skills, you might end up losing potential customers for selling your product. Convincing skills become highly important when it comes to handling customers.
Celerity; at the speed of light: Yes, you have to be fast and must learn to handle the entire front desk single-handedly. You must have a quick grasping power and your hands should work fast to ensure that you can deliver the output quickly. Speed, accuracy and a smile on your face are the three most important things that you need, for being an SBI Clerk.

Since SBI Clerk is a customer-facing work profile, such qualities accentuate the brand image of the bank. Retention and customer satisfaction increase, which in turn makes the bank profitable. Having such qualities will also push you up the career ladder, faster.