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BSNL MT Internal Management Aptitude

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BSNL MT Internal Management Aptitude

shape Introduction

BSNL Management Training (MT) 2019 Examination, conducted in online Mode, has: a duration of 3 hour, a maximum score of 450 marks, and consists of 3 sections, namely – Management Aptitude, Cognitive Ability and Technical knowledge. There is a Negative marking in BSNL MT exam and 25% marks are deducted for each wrong answer. Candidates must clear the cut-off in all 3 sections to qualify for the BSNL MT exam.

shape Pattern

Components Marks Duration
Section-I - Management Aptitude 150 3 Hours (10.00 A.M. to 1.00 P.M.)
Section-II - Cognitive Ability 150
Section-III - Technical knowledge 150
Total 450

shape Syllabus

BSNL MT Internal Management Aptitude Syllabus:
This section would gauge the ability of candidates on key management subjects such as economics, finance knowledge, operations, HR science etc. The syllabus for this section is as follows:
    (1) General Management
    (2) Management Information Systems
    (3) Managerial economics
    (4) Marketing
    (5) Accounting and Finance
    (6) Human Resources Management
    (7) Organizational Behavior
    (8) Strategic Management
    (9) Operations Management
    (10) Telecom knowledge
    (11) Current events of national and international importance

Below mentioned are the different categories of Sample questions in the BSNL MT Internal Management Aptitude Section.

shape Samples

General Management:
1. In what order do managers typically perform the managerial functions?
    a) organising, planning, controlling, leading b) organising, leading, planning, controlling c) planning, organising, leading, controlling d) planning, organising, controlling, leading
Answer: C
2. Who of the following is the industrial philanthropist?
    a) Frederick Taylor b) Seebohm Rowntree c) Henry Ford d) Max Weber
Answer: B
3. Which one of the following is not one of Drucker's five guiding principles of management?
    a) Making people's strengths effective and their weaknesses irrelevant. b) Enhancing the ability of people to contribute. c) To operate the organisation's status system. d) Integrating people in a common venture by thinking through, setting and exemplifying the organisational objectives, values and goals.
Answer: C
4. What are the three interpersonal roles of managers?
    a) Figurehead, leader and liaison b) Spokesperson, leader, coordinator c) Director, coordinator, disseminator d) Communicator, organiser, spokesperson
Answer: A
5. At what level of an organisation does a corporate manager operate?
    a) Functional b) Operational c) Middle level d) Top level
Answer: D
Management Information Systems:
1. ______________System can be any organized combination of people, hardware, software, communications networks and data resources that collects, transforms and disseminates information in an organization.
    A. Information B. Integrated C. Horizontal D. Vertical
Answer: A
2. System development is a __________.
    A. Process of successive changes of system from new and changed requirement B. It is a development of SRS of a system C. Both (a) and (b) D. None of the above
Answer: C
3. The most creative and challenging phase of system life cycle is ___________.
    A. Feasibility study B. Maintenance C. Design D. None of the above
Answer: C
4. The advantages of creating a prototype are ____________________.
    A. It allows developers to experiment with number of different design options B. It can serve as means of communication between developers and customers C. Both (a) and (b) D. None of the above
Answer: C
5. _________is the real world object, such as a person, place etc.
    A. Attribute B. Entity C. Records D. All of these
Answer: B
Managerial economics:
1. Marginal Utility (MU) curve is always
    A. Parallel to X-axis B. Falling C. Rising D. Parallel to Y-axis
Answer: B
2. The Law of Diminishing Returns depends on the assumption that
    A. Land is the factor kept constant B. The state of technical knowledge is unchanged C. Total output is constant D. Average output declines faster than marginal output
Answer: B
3. Under perfect competition a firm can produce with
    A. An optimum plant B. Identical products at low cost C. Maximum profit D. An optimum output
Answer: A
4. If marginal cost is above average variable at a time when output is rising, then
    A. Average variable cost is falling B. Average variable cost is rising C. Average total cost is falling D. Average total revenue is rising
Answer: B
5. Equilibrium of monopolist will never lie below the middle point of the average revenue curve because below the middle point
    A. Elasticity of demand is less than one B. MR is negative C. Both (a) and (b) D. Market laws cease to be operate
Answer: C
1. A social and managerial process by which individuals and organizations obtain what they need and want through value creation refers to which one of the following concepts?
    A. Selling B. Advertising C. Barter D. Marketing
Answer: D
2. What is the basic property of a service which makes it different from a product?
    A. Shape B. Size C. Very expensive D. Intangibility
Answer: D
3. Which one of the following phrases reflects the marketing concept?
    A. The supplier is a king in the market B. Marketing should be viewed as hunting not gardening C. This is what I make, won’t you please buy it D. This is what I want, won’t you please make it
Answer: D
4. The solution to price competition is to develop a differentiated:
    A. Product, price, and promotion B. Offer, delivery, and image C. Package and label D. International Web site
Answer: B
5. You purchase cleaning supplies for your custodial help regularly. It is showing which buying situation?
    A. Modified rebuy B. Straight rebuy C. Modified straight rebuy D. Consumer buy
Answer: B
Accounting and Finance:
1. Identify the item that is not taken into account in computing the current ratio.
    A. Bank overdraft B. Bank C. Stock D. Cash
Answer: A
2. Dividing the net profit by the paid up amount of equity share capital yields _________.
    A. Temporary investment B. Earnings per share C. Rate of return on equity share capital D. None of the above
Answer: C
3. Price-earning ratio is equal to market price per equity share divided by _________.
    A. Earning per share B. Current assets C. Current liabilities D. Liquid assets
Answer: A
4. The sale of inventory on account will cause the quick ratio to
    A. Decrease B. Increase C. Not change D. Become zero
Answer: B
5. Given that fixed assets are at Rs. 600,000 current assets Rs. 400,000 share capital Rs. 500,000, fixed liabilities Rs. 2,50,000, Current liabilities Rs. 2,50,000, the solvency ratio will be
    A. 20% B. 30% C. 40% D. 50%
Answer: A
Human Resources Management:
1. Commitment strategy is inherently ________.
    A. Short term B. Long term C. Continuous D. None of the above
Answer: B
2. HR professionals has to be skilled in the art of ________.
    A. Clarifying B. Handling people C. Both (A) and (B) D. None of the above
Answer: A
3. ________ of management is likely to be another key agenda item.
    A. Performance B. Quality C. Expansion D. Decision
Answer: B
4. Strategic thinking is a ________ process.
    A. Short term B. Long term C. Continuous D. All of the above
Answer: C
5. ________ is considered as a strategic activity.
    A. Recruitment B. Planning C. Productivity D. All of the above
Answer: A
Organizational Behavior:
1. Major determinants of personality
    A. Biological B. Situation C. Both (A) and (B) D. None of the above
Answer: C
2. Caused by travails of life to meet deadlines
    A. Hyper work stress B. Eustress C. Distress D. All of the above
Answer: A
3. Caused by less than optimum activity
    A. Distress B. Eustress C. Hypo stress D. None of the above
Answer: C
4. Identify the process influence personality development.
    A. Socialization process B. Identification process C. Both (A) and (B) D. None of the above
Answer: C
5. Roger’s defines the ________ as an organized, consistent, conceptual gestalt composed of perceptions of the characteristics of the ‘I’ or ‘me’.
    A. The self-concept B. The work concept C. The team concept D. None of the above
Answer: A
Strategic Management:
1. A possible and desirable future state of an organization is called:
    A. Mission B. Vision C. Strategy implementation D. Strategy formulation
Answer: B
2. What does Question mark symbolize in BCG matrix?
    A. Remain Diversified B. Invest C. Stable D. Liquidate
Answer: A
3. Selling all of a companys assets in parts for their tangible worth is called:
    A. Divestiture B. Concentric Diversification C. Liquidation D. Unrelated integration
Answer: C
4. What do Cash Cows symbolize in BCG matrix?
    A. Remain Diversified B. Invest C. Stable D. Liquidate
Answer: C
5. The BCG matrix is based on
    A. Industry attractiveness and Business strength B. Industry Growth rate and Business strength C. Industry Attractiveness and Relative Market share D. Industry growth rate and relative market share
Answer: D
Operations Management:
1. The term ________ implies the foregone profit due to inability of company to produce.
    A. Opportunity cost B. Marginal cost C. Overhead cost D. All of the above
Answer: A
2. In case of an OC curve, the risk of rejecting a good quality lot may vary between ________.
    A. 0.01 to 5% B. 0.01 to 10% C. 0.01 to 15% D. 0.01 to 20%
Answer: B
3. Objective of Work Study is to improve _______
    A. Cycle time B. Productivity C. Production D. All of the above
Answer: B
4. Which of the following are activities of corrective maintenance?
    A. Overhauling B. Emergency repairs C. Modifications and improvements D. All of the above
Answer: D
5. Capacity decisions have a direct influence on performance of production system in respect of ________
    A. Delivery performance B. Quality control C. Plant size D. Manpower
Answer: A
Telecom knowledge:
1. The ratio of number of successful calls to the number of call attempts is known as ______
    A. Call Completion Rate (CCR) B. Call Block Rate (CBR) C. Busy Hour Call Rate (BHCR) D. None of the above
Answer: A
2. If a telephone exchange serves 1500 users with the average BHCA of about 9000 and CCR is about 50%, what would be the busy hour calling rate?
    A. 2 B. 3 C. 4.5 D. 5
Answer: B
3. How is the relation between Erlang and CCS specified?
    A. 1 Erlang = 36 CCS B. 1 Erlang = 56 CCS C 1 Erlang = 76 CCS D. 1 Erlang = 96 CCS
Answer: A
4. Percentage of occupancy can be defined as the percentage of _____ for which the server seems to be busy.
    A. speed B. distance C. time D. volume
Answer: C
5. By which name/s is the Grade of Service (GOS) well-known?
    A. Call congestion B. Time congestion C. Both a and b D. None of the above
Answer: A
Current events of national and international importance
1. What was the theme of World Wetlands Day celebrated on 2nd February 2019?
    A. Conservation of Wetland B. Wetland Preservation C. Wetlands and the Environment D. Wetlands and Climate Change
Answer: D
2. What is the India's rank at the 2018 Corruption Perception Index (CPI) of Transparency International (TI)?
    A. 52 B. 62 C. 78 D. 85
Answer: C
3. Which Country is to lend a loan of $1 billion to Beijing?
    A. Bangladesh B. India C. South Korea D. China
Answer: D
4. How many countries have set up a payment channel with Iran called INSTEX?
    A. 2 B. 4 C. 3 D. 5
Answer: C
5. UN launched Africa Centre for Climate and Sustainable Development along with this country.
    A. Germany B. Brazil C. India D. Italy
Answer: D