Information Technology Officer “IT Officer” is the class of specialist officer grade inside the hood of banks institutions where the officer’s job profile meant for serving technical problems about software and hardware up-dos, transpiring within the organization.
At the initial level, the IT Officers are benefited with the training session in which they are taught to use the software, hardware and latest technologies for the enhancement of secured and safe banking.
Below are some roles and responsibilities which every IT Officer has to follow while working with the Government Banking Bodies.
✶ Technical Support Technical-Support: IBPS Specialist IT Officers have expertized in providing the prompt technical support to the organization.
✶ Software-and-Hardware-Handling: The IT officer is responsible for maintaining the computer systems and networks of the Bank.
Right from installing and configuring the hardware, OS and other Applications and Software’s on the devices, to monitoring and maintaining and keeping those updated with particular time limits, everything lies under the roles and responsibilities of a Specialist Officer.
✶ Customer Support Customer-Support: The IBPS Specialist Officer also takes care whether the customer’s services are working properly or not.
In order to solve the technical issues, an IT Officer talk with Staff/Clients through a series of actions, either face to face or over the telephone and take the appropriate action on the basis of their feedbacks.
✶ Bank Network Security Management: The IT Officer of any bank is responsible for planning, directing and coordinating the Bank’s Network Security Programs. He has to ensure that all information systems are functional and secured in accordance with the banking network security laws.
With the huge rise of bank account hack attacks as cybercrimes, the banks are focusing more on the hiring of talented IT Officers who can manage their job tasks very efficiently.
✶ System Management System-Management: The IBPS IT Officer has to maintain the servers, databases of banks and other networking systems.
Along with these, IT Specialist Officer also manages various sub-systems like:
1. Data Center: This is one of the most important departments of the bank, where all the data and core banking application lies. The work of the IT Officer is maintenance and support. Shift duty systems are followed for this section in order to ensure that it is manned 24 hours a day.
2. ATM Section: This section looks after all ATM related activity. Shift duty systems are followed in this section too.
3. Project Office: In this section, all IT support for branch banking is handled. Shift duty systems are followed in this section too.
4. Security Section: Here, the IT Office keeps track of all the harmful activities that may damage the Network Security. And if they find any threat, they take immediate actions against it.
5. MIS and Application Section: MIS Section is designed mainly to execute the activities under software development and related activities. IT Officers in this department are engaged in developing new software or modifying the Bank’s existing software.