Disclosing Personal Test-taker Information
ETS Customer Service Representatives are not able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a
PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.
If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test taker's file:
- Score report mailing dates
- Yes or no answers to general questions
- Process payments for outstanding balances