Introduction
Pearson PTE test takers can reschedule Pearson PTE registration or cancel the Pearson PTE Test registration no later than 14 full calendar days before the test date else the test fee will be forfeited.
Reschedule
- You may reschedule or cancel your appointment at any time. We highly recommend that you do this as soon as possible to reduce the cancellation fee.
- The easiest way to cancel or reschedule your test is online at pearsonvue.com/pte
- Alternatively you can contact pearsonpte.com/contact-us
Fee
- You can reschedule your test for free if there are at least 14 full calendar days remaining before your test.
- If you reschedule the test between 13 and 8 full calendar days in advance of your test, you will be charged 50% of the test fee originally paid.
- If you reschedule 7 full calendar days or less in advance of your test, you will need to pay a new test fee and no refund will be provided.
- You will receive a full refund if you cancel your test at least 14 full calendar days before your test.
- You will receive a 50% refund if you cancel the test between 13 and 8 full calendar days in advance of your test.
- No refunds will be provided if you cancel your test 7 full calendar days or less in advance of your test
PTE
- Pearson may, at its sole discretion, offer you a refund for any testing fees where you have registered and paid any testing fees directly to Pearson. This may apply in cases where Pearson has canceled your test due to scheduling or test center issues. Pearson is not responsible for expenses incurred beyond the cost of the exam, including, but not limited to travel expenses and/or lost wages on the day of the exam.
- Where you have registered using a voucher, please contact the outlet from which you obtained or purchased the voucher. Pearson cannot provide any direct refunds for voucher registrations.
- If you paid by credit/debit card, any refund will be credited back to the original credit/debit card or bank account.
- For a full breakdown of fees, please contact the customer service team in your region via pearsonpte.com/contact-us
- If you are unable to attend the test center on the day of your test because of illness or family emergency, Pearson may, as a one-off, allow you to reschedule the test free of charge.
- You will need to fill in the "Request Emergency reschedule" form within 14 full calendar days of the scheduled date of the test and attach your evidence.
- Acceptance of evidence is at our discretion. There is no automatic right to rebook or obtain a refund if you cannot sit a test for medical or family reasons. You will be contacted if any additional information is required.
Pearson reserves the right, at its sole discretion, to cancel or reschedule tests, change test content or change the number of test takers in the test room. In the event Pearson cancels or reschedules a test, we will arrange a refund or reschedule to an alternative date or test center.
Pearson PTE - Related Information
Pearson PTE Handbook
PTE Academic General Introduction Brochure
PTE General Introduction Brochure
PTE Young Learners Introduction Brochure
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