Description
The appointment of CCSO will be in accordance to the RBI’s Internal Ombudsman Scheme 2018 (IO Scheme 2018). The CCSO of the Bank is required to act as the Internal Ombudsman of the Bank to strengthen the grievance redressal mechanism.
Reporting
The Chief Customer Service Officer shall report to the MD & CEO [Mr. Rakesh Sharma as 2019] of the Bank as 2019.