A Clerk, also known as ‘Single Window Operator’ performs daily office and accounts related tasks in a bank. Bank Clerks are primarily responsible for customer interaction and support. Bank Clerks assist the customers of the bank in performing simple tasks. Below listed are the IBPS Clerk Roles and Responsibilities.
Bank Clerks are primarily responsible for customer interaction and support. Bank Clerks assist the customers of the bank in performing simple tasks. Below listed are the IBPS Clerk Roles and Responsibilities followed by the Clerk profile.

• Managing window counter tasks


• Handling deposits and cash withdrawals


• Taking charge of the receipt of cheques, drafts, dividend warrants and pay orders


• Ensuring payment clearances


• Maintaining a daily record of balance sheets


• Issue cash receipts and ESI Stamps at counters


• Maintaining ledger, balance tally, data entry, ESI stamps


• Document verification


• Verification of signatures and discrepancies
  
• Typing necessary information about bank


• Issuing cheque books


• Passbook updating


• Marketing of financial products of the Bank such as loans, mutual funds, deposits, schemes, etc.

A Bank Clerk is the first point of contact for inquiries & guidance to the customers of every bank. All the candidates selected for IBPS Clerk will be on a probation period of six months. As a Clerk you will be trained for either some or all of the following duties in the probation period:

1. IBPS Clerk: Single Window Operator (SWO) The following duties shall form part of the normal duties of an IBPS Clerk like receipt of cheques, drafts, cash passing and cash payment.
2.IBPS Clerk: Head Cashier (HC) The head cashier’s duties will involve holding the bank’s cash, bank keys and other such valuables in safe custody, jointly with an officer and being accountable and responsible for the streamlined running of the cash department.
3. IBPS Clerk: Special Assistants (SA) The Special Assistant’s duties will be looking after and checking the work of other clerks and sub staff and also he/she will be accountable and responsible for running of their concerned department/section.
4. IBPS Clerk: Universal Teller: (UT) The Universal teller’s duties will be to receive cheques, withdrawal forms etc, update pass books, verify customer’s account details, signature etc. And explain the features of Bank’s various products and services to customers,
5. IBPS Clerk: Agricultural Assistants: In addition to the duties of clerical cadre, Agriculture Assistant’s duties will work in the issues related to agriculture.
6. IBPS Clerk: Advances Clerk:An advances clerk is not responsible for the clients over the counter and works in other areas. The advances clerk role includes activities such as filing loan documents, opening loan accounts, generating disbursement schedules, compiling credit information reports, monitoring NPA's, field inspections, paying crop loan insurance, sending tax (customers TDS and employees Income tax) to government, crediting pensions to government pensioners and doing a list of tasks required by the Regional Office on a regular basis. In most of the tasks, an officer and clerk have to work together.

The success of a bank depends on the customer service it provides among other factors. A Bank Clerk is the first point of contact for inquiries & guidance to the customers of every bank and hence a Clerk plays a vital role in providing the best customer service. As a front office representative a Clerk should have the following characteristics:

1. A Clerk should be amicable, pleasant and courteous. 2. A Clerk should be knowledgeable in banking and computer operations. 3. A Clerk should be knowledgeable of bank's products. 3. A Clerk should have great accuracy and speed in performing the daily activities, as discussed in above sections. 4. A Clerk should be prompt and punctual in providing services.

The IBPS clerk’s roles when in probation period:

• As an IBPS Clerk, the career starts with a six-month probation period.


• There will be an assessment after the probation period is over and if the review of the performance during the probation period is as desired by the bank authorities, then only you will become a permanent employee of the bank.


• Moreover, there are many test papers available over the internet to guide you through the IBPS clerical exam.

Roles and Responsibilities of IBPS Clerk : It is much of an importance to know the life and the roles and responsibilities of the IBPS clerk before joining or appearing for the recruitment process. This will help in understanding the basic expectation of the bank towards you and your duties.

• The work of a clerk is to perform the daily office and accounts related tasks of the bank.


• Another responsibility of the IBPS clerks is to receive the cheques, drafts, the withdrawal forms, cash payments and cash passing.


• Updating the passbook, verifying the customer account details, taking the signatures are also part of the clerk’s daily work and role in the bank.


• Moreover, holding the bank cash and bank keys and the safe custody of the other valuables of the bank and be a responsible streamlined worker of the cash department is expected out of an IBPS clerk.


• Maintain a daily record of the balance and handling the deposit and the withdrawal of cash is also an important part of the responsibilities of the clerk of the bank.


• Apart from these, performing the bank office work like the receipts collections, the ledger maintenance, the balance tally, entering the data and issuing the cheque books after authentication of the clients are also expected by a dedicated clerk.


• Monthly income of an IBPS clerk is around twenty-one thousand to twenty-three thousand. Moreover, it will increase in due time. It is not like once a clerk will always remain a clerk. You can always give the internal exams of the bank and try for the higher positions within it. Banks consider you moving to higher post based on your educational qualification. But undoubtedly the clerk's position is a very vital and responsible position of any bank.